What independent retailers say about Bravo

It was scary thinking about making a change. We were used to PawnMaster so I thought there would be things we’d miss about their system, but it hasn't played out that way. I don't really miss anything about PawnMaster.

I was also concerned that the price might be too high, but I see that time is money. There are so many things Bravo does for me that saves me so much time and headaches. I'm definitely coming out ahead. I have no hesitations now.

I was looking for a software that was cloud-based, because I often work from home. I didn’t want to have to call and hassle the staff. Bravo lets me monitor my metrics remotely.

What also attracted me was the productivity section. I’m able to follow up on the employees and get more insight on what’s going on, and what needs to be done. It takes away a lot of employee excuses.

Bravo had everything I was looking for in a POS system. I think Bravo has everyone beat hands down. It’s constantly improving. It can put items online quick. The text messaging. MobilePawn. In every way, it’s a 21st-century system.

The ID scanners are my favorite. It’s so much easier and makes transactions efficient.

There were some clerical mistakes. There was a straw purchase that was pretty egregious," Noel recalls. "Any errors that occurred on that form would open up substantial liability to me for having been the one that transferred the firearm.

It basically took all the clerical error possibilities out. It took all the serial number errors out," Noel explains. "So many of the things where we had been dinged for inaccuracies are not even possible anymore. You couldn't do those things if you tried.

I used it for 30 days, and it was just a mess. They had two ways of closing a register. They promised a list of features that turned out not to actually be available. Reporting from the accounting side never matched. Nothing worked the way it was supposed to. I felt like a Guinea Pig. It was a disaster. I even called technical support, and the techs had no idea what I was talking about. By far, the worst experience in the whole pawn industry.

Bravo is much more modern, and user-friendly.

Bravo E4473 allows the process to go through with a lot fewer human errors and it allows us to make sure that a majority of the stuff we're doing is 100 percent.

MobilePawn is open 24 hours a day, 7 days a week...so our stores are always open. People can pay their layaways from mobilePawn.

I like that I can scan a ticket for an item and it pulls it right up. It tells me everything I need to know about that item. Also, with Buya I can easily put stuff for sale online right away.

I like scanning customers in to see how they are. I have a better relationship with my customers because of this.

Customer feedback on MobilePawn has been great because it's a way we can differentiate. If our competitor down the road does not have Bravo, then we automatically have a leg up.

Having that digital aspect and having it incorporated and integrated into Bravo is very, very good. Our previous software didn't allow for that...it really reduces [human errors] to almost zero.

Expanding our online presence was a key part of our growth strategy. Bravo Point of Sale's integrated eCommerce capabilities have been crucial in helping us execute this vision, enabling us to establish and grow our online presence across multiple channels.

Driving growth by offering convenience to our customers and improving the customer experience through mobile technology was one of our strategic priorities. Bravo's MobilePawn feature allowed us to engage with customers in a new way, while significantly impacting our bottom line results across the company.

What impressed me most was the consistency of growth across all our locations," Pawn 1's leadership reflects. "This wasn't a one-off coincidence. This uniformity speaks volumes about the scalability and effectiveness of the Bravo system.

The efficiency gains in our loan operations have been nothing short of remarkable," the leadership team notes. "Bravo has enabled us to process loans faster, more accurately, and more profitably than ever before.

The experience that we give to our customers is first-class. It’s terrific. Part of that is due to the speedy quick and responsive software we have, which is Bravo. We report regularly to the management team all of what I think are the key metrics. Things like that are all now fully accessible through Bravo with a touch of a few clicks.

In the pawn broking industry, there are some differences between how the U.S. operates and how we operate in the UK, therefore there was a big disconnect between the software written for the U.S. market and what we needed. And we have fortunately, with the team on Bravo’s end, have crossed that divide. So the reporting we get in the UK mirrors the things that happen in the UK.

My customers shop my branded Buya website online then come in and buy in the store. It helps get people in the door. It’s also very important that Bravo works smoothly by keeping the queue going. Each day managers are updated with what needs to be done so the system keeps them on track.

It’s easy to train new employees. Bravo is easy to learn. I didn’t even need any additional training to learn the system.

Other awesome features are Buya. And, MobilePawn is taking off. My customers are taking care of their own accounts. Overall, good program!

Bravo was easy to learn. The tutorials they provide taught me a lot.

I can add items to eBay with almost 0 mistakes, and if there is one, its human error. The speed of listing is also a plus. We can add a new item to the inventory with a photo and list it on eBay within minutes.

Somebody was there to help me that knew how to use the system over the phone.

We want to do something different from what other pawn shops do. Our customers are always pleasantly surprised when they learn about MobilePawn because even the biggest pawn shops in town don’t have that.

It’s easier for me to train employees, especially new ones. I received very little training while using PawnMaster, and had to learn from other pawnbrokers. With Bravo, the initial training was step-by-step and user-friendly.

When the ATF shows up to do an audit, it can be a scary day. But Bravo's digital 4473 and integrated A&D books simplify ATF compliance and audits. Going from paper to digital records reduces stress and liability when the ATF comes knocking. I had a client recently who is using Bravo E4473. When then ATF showed up there were no issues - they were in and out with no concerns.

For any shop looking to modernize, expand intelligently, and maximize profits, Bravo is the clear choice. The reporting and compliance features bring pawn management to the next level.

There were some growing pains at first, you know people don’t like change, but now they love it. I don’t think they’d ever want to go back. It just makes life a lot easier, especially for making loans.

Buya has been really nice – you can just click a button and it lists your item right on the Internet. We’ve had a ton of sales. When you Google something, Buya is one of the top results – which is very nice, because we don’t have to do anything for that. That’s been a big competitive edge. Having an app is a big competitive edge. None of our competitors have anything close to that.

The Solution Center has answers to my questions. That has been a big help.

Customer Service has been helpful. They always fix the problems I have.

Bravo has definitely helped us out. [Bravo POS] makes it very easy for your employees to take pictures of things, to list it online, to sell it online. Bravo is a fantastic job of making it very seamless and very easy, not just for the owners to look at it and do it, but for the pawnbrokers and their employees to be trained do it.

I know that our redemption ratios have gone up, and I know that I’m getting more payments now because people are able to pay. And when we call them and say, ‘Hey, your pawn’s past due, your layaway’s past due,’ they’re able to pay online right there and we don’t have to beg them to come into the store. It’s just ‘Hey, just pick up your phone, I’m going to send you this link, make the payment right now.

Bravo has been excellent and responsive to our needs. The Customer Service Team has been helpful and has solved our problems.

We love that the reports Bravo offers cover the important things. And, it is user-friendly and easy to learn.

I like Bravo because of the estimator tool. It’s easy to price items and see what other pawnshops are selling items for. As selling online becomes more and more important in retail, I love that Bravo makes it easy to post on eBay and Buya.

The Bravo Customer Service has been great! They handle problems quickly.

I like the reports. At the end of the month, I can pull up a report which includes my sales and sales tax. It makes it easy to send the papers to the accountant. The same reports help at the end of the year.

Bravo support is always good and is there for me every time I call for assistance.

Bravo E4473 is a solution we signed up for and it basically just takes all of the guesswork out of forms. All of the hard work is done for you on E4473. Everything is laid out for you step-by-step, so both the customer and employee are happy because they can get through it in a much more efficient manner.

With MobilePawn, I've had lots of great experiences with customers telling me how they were able to check their loan status and payments from their phones at 2am.

Our profit margin has increased because I see employees looking at The Estimator and making educated decisions on purchases and loans. All our employees can write loans twice as fast now because of The Estimator.

We have now been on Bravo after making the switch 6 months ago and opened a new store from the start on Bravo. Looking back, we are glad we switched all the stores to Bravo and would do it again, hands down. All the employees at all our locations picked up on Bravo within a few days. You can really tell this software was written for a pawnbroker, by a pawnbroker.

It is the best. I look up prices at other stores to see what an item is going for. It saves time and makes it so easy.

Training on Bravo is good and easy. We haven’t had any problems.

Every day we have someone walking in our store with their phone showing items they shopped online and are ready to pay for.

If I was to tell another pawnshop what system to use right now, it would be Bravo.

And, I love buya.com and the eBay API.

Customer service is great and I get responses very quickly. I give them an A+.

The Ad Hoc reports are great because I can customize the reports depending on what I need.

Bravo is updated often and is on top of technology changes.

This software gets better and better with each update. Bravo has very good customer service and follows-up to all questions with informative answers.

Bravo is the best Pawn software in the Universe! No really! Try it and you will like it, I promise! I have been in the pawn business 25 years and this software is leading the pack.

Customer service is great. I like being able to start a case online. It’s convenient. If the issue is urgent, you always handle it right away. The attention I get is great and always quick. I really like that Bravo listens to suggestions.

I really like the ad hoc reporting. If somebody bought something 6 months ago it easy to find it in the item history. I can see if it was pawned or is on layaway. I like to look back and see what the item did.

I’m from a small town, I didn’t think the whole texting thing would do well. But it did awesome and it helped a lot – I was able to reach my customers. I’d say, with the mobile phone app they could make payments and keep everybody in touch.

I have very little issues in general, but if I have something I need to change or am trying to figure out, you just put in a case number and in just a few minutes they’re calling you up. Everybody’s just been super nice. If there’s a big issue, give them a call. They always answer and I honestly think that’s from the owners -- the way they treat their employees great – and it just flows down.

The Bravo dashboard shows things that need to be done throughout the day. I don’t have employees that are sitting around. I don’t have to constantly manage them. The software allows them to manage themselves. And, the Estimator is a terrific feature.

Selling on Buya.com pays for my software.

Bravo has made my job easier because it is able to guide employees through the process of a pawn easier than other software I’ve seen.

You want to align yourself with Bravo because they’re a technology that is ever-evolving and getting better. Their philosophy is about self-improvement.

Bravo is fairly easy to learn and user-friendly. The software works for all practical purposes. New employees catch on quickly and it’s an easy system compared to others. It guides you when you start to use it.

Bravo has benefited my company and business. We can feature products online and are able to easily access our other store inventory. It has helped to improve our overall business.

The immediate impact was clear - our Pawn Service Charge increased by 24% in the first year alone. Bravo's system allowed us to maximize the value of each transaction while maintaining our commitment to fair deals.

Looking at our four-year journey with Bravo, the numbers tell an incredible story. An 87% increase in new loans and 35% growth in sales - these aren't just statistics, they represent real growth in our ability to serve our community.

I’ve been on Bravo for a little over two years now and I’ve never been down, not one day, with Bravo.

My employees love Bravo because it’s such a forward-thinking company. My software company before this had no updates in about six years and I had multiple updates with Bravo. It makes me think they’re always trying to push the envelope, stay on top of the technology...5-stars, no problem!

The use of the data storage for all the stores around the country that use Bravo make the Estimator a powerful tool. Reloans are a breeze. A few clicks and we’ve got a happy customer walking out with cash in hand. Bravo makes managing scrap easy and the scrap process is a wonderful tool.

Bravo is incredibly easy to use. The home screen has a one glance look at all the tasks for the day.

I have tried several pawnshop softwares and LOVE this one-it’s an amazing tool.

Bravo is self-sufficient and self-explanatory. It’s easy to use. Bravo is like driving a Ferrari.

Bravo Support is always ready to help and are quick to answer questions.

The Estimator helps to save time. I like Bravo so much more than my last software.

Since using Bravo, I definitely realized we were leaving a lot of money on the table. Bravo helps you really dive deep into your KPIs, so I have a much greater understanding of all my numbers.

Their customer service is excellent. It’s really easy to escalate a case if you have any problems. You can go right on your user interface and open the case up and they’ll reach out to you almost immediately. The customer service team is excellent – I would definitely give Bravo five stars.

One of my favorite features is re-loan button because it makes transactions faster, and when I’m busy, saving time helps. I also love the smart search feature with its nine different functions that allow me to search by UPC code, sales receipt, inventory label, loan ticket, make and model, or payment. Bravo makes my job easier.

Bravo is always quick to solve problems. I’ve never had an issue with the team.

I’ve been here for 30, almost 40 years now. I’ve used pencil and paper, I’ve used Pawndex, I’ve used a couple other softwares that have been around. And I’ve now been on Bravo for the past 5-6 years and it is the best software I’ve ever used. Any change of software is not easy but moving to Bravo was the best thing I’ve ever done.

Bravo goes above and beyond ensuring questions and/or issues are not only addressed, but resolved. Bravo is constantly developing and updating the software based on customer feedback. It’s exceptional! No other software company does this. Not even the ones that cost double or triple of what Bravo does.

Doing more than one transaction at a time – I can take cash and a card on the same transaction. Training new employees has also been easy with new employees picking it up really quickly.

My favorite feature is being able to search for the customer and see all transactions that have been made.

It helps my employees out a lot and it takes a load off of me. I like that I can go to eBay and Google without having to open a new window, and how easy it is to train new employees on the system.

The numbers tell a compelling story," Smith notes. "Our new loans grew by 26% in the first year, and we saw our redemption rates soar by 75%. Most impressively, our Pawn Service Charges increased by nearly 76%.

Reports and tracking performance makes my life easier. I have all the information I need to make smart business decisions.

And, Bravo customer service is awesome.