Customer Story · Single Store

How Forman's Pawn trains employees quickly with Bravo

The family owned Philadelphia pawnshop uses Bravo to train new employees and see a customer's complete transaction history in one place.

1938
Business started
1
Family owned store
Complete
Customer transaction history
Forman's Pawn case study
Customer
Morris Forman
Location
Philadelphia, Pennsylvania
Line of Business
Pawn
“My favorite feature is being able to search for the customer and see all transactions that have been made.”
Morris Forman, Owner

Experience passed through generations

Morris Forman started Forman's Pawn in Philadelphia in 1938, and his son Morton continued the family business. Its experience and skills have passed from one generation to the next.

Training employees quickly

Bravo's training helps new employees learn the platform quickly. Forman describes the training as informative and effective, supported by phone training, the Solution Center, and Bravo Academy.

A complete customer view

Customer search brings transaction history together in one place. Forman can look up a customer and review every transaction that has been made, giving the shop clear visibility into the relationship.

What Forman's Pawn uses

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