See What Customers are Saying About Us

July 3, 2025
We've built our reputation on trust and great service, but we knew we needed to modernize to stay competitive. After years with PawnMaster Classic, we switched to Bravo's cloud-based system. It was a game-changer - we streamlined our operations, enhanced our customer service, and saw growth almost immediately. Best of all, we did it without losing the personal touch our community values.
Nathan S.
June 26, 2025
Switching to Bravo (from PawnMaster) was one of the best decisions we've made. The platform is incredibly user-friendly and tech-forward, and the customer support has been outstanding. Anytime I've needed help, the Bravo team has been prompt, knowledgeable, and genuinely kind.
Lensey H.
June 24, 2025
For our two-store, non-firearm pawnshop, PawnMaster to Bravo was a breath of fresh air. [Bravo] gave customers more access to their tickets & easy mobile payments, which customers appreciate a lot. Bravo makes my life easier than PawnMaster did.
David S.
Go Live With data done right

Onboarding & Conversions

Your Bravo partnership includes complete implementation and onboarding support. Our dedicated team handles everything from hardware setup and data conversion to training and go-live support—ensuring you're up and running quickly with minimal disruption to your business.

We've performed thousands of successful conversions from dozens of systems including PawnMaster, PawnMate, Dazzle, Pawn Soft, SuperPawn, Celerant, Merchant Magic, Trident, Fastbound, and more. Our experienced team works with your previous vendor to ensure accurate, on-time conversion of all your store, customer, and employee data.

Illustration of Bravo's integrated conversion process
Intelligent Support when you need it

Ongoing Support

You can feel confident you're getting maximum value from your Bravo solutions. Our intelligent support system combines the best of AI and human expertise. Judy, your 24/7 AI assistant, provides instant answers for common questions, while our sophisticated ticketing system routes complex issues directly to the right specialist based on their specific skills—ensuring you get the fastest, most accurate resolution every time.

We're proud to share our key performance metrics:

  • Our Customer Satisfaction Score (CSAT): 95
  • Our Average Answer Rate: 96%
  • Average Response Time: 42 min.
  • Our Average Resolution Time: 26 min.
Illustration of Bravo's ongoing support for customers
FAQ

Frequently Asked Questions

Q
How quickly can I get help with Bravo?
A

Instantly! Judy, your AI assistant built into Bravo, provides 24/7 support for product questions, how-tos, and troubleshooting. For complex issues, our smart ticketing system routes you to the right specialist in under 30 minutes on average.

Q
How do I get hardware for my Bravo system?
A

Order hardware directly from bravostoresupplies.com, where our AI agent can instantly answer compatibility questions and provide setup guidance. Get the right hardware with confidence—no phone calls needed.

Q
What Types of Customer Training Does Bravo Offer?
A

Bravo offers a variety of training options to fit your needs. We offer hundreds of on-demand support tutorials for customers who prefer self-service learning options, as well as individual and team trainings for those who prefer a more hands-on, white-glove approach.

Our team can train you on how to use navigate the Bravo products, how to use any of the features within the solutions, and how to perform hardware set ups and more.

Q
Do I need to search through documentation for answers?
A

Just ask Judy anything about Bravo—from basic how-tos to advanced features. She'll provide instant, accurate answers or guide you to the exact help article you need.

Support Tutorials On Demand!

Browse through a sampling of our support tutorials to learn more about Bravo Platform, to see some of our most valuable features in action, and to check out some of our newest feature releases.