You don't shut down your store. You don't lose your data. You don't figure it out alone. Bravo's onboarding team handles everything — data conversion, hardware setup, compliance configuration, training, and go-live support. You run your store. We handle the switch.
Every Bravo customer follows a structured onboarding path — designed to get you live quickly with minimal disruption to your business.
Your dedicated Onboarding Specialist contacts you within days of signing. They coordinate with your previous vendor to migrate all store, customer, employee, inventory, and transaction data — accurately and on time. You don't lose history.
Thousands of successful conversions completed from dozens of systems.
Your Onboarding Specialist configures Bravo for your specific business — tax rules, compliance requirements, loan terms, pricing rules, receipt content, categories, security permissions, eCommerce settings, and accounting integrations. Hardware setup is coordinated in parallel.
Every configuration is tailored to your store, your state, and your business model.
Interactive training gets your team transaction-ready. We walk you through every workflow — loans, buys, sales, layaways, 4473s, inventory, eCommerce. Your team can handle the counter confidently from day one. Multiple formats to fit your schedule.
Most employees are productive within days — many within the first session.
Your store goes live on Bravo. Your Onboarding Specialist is there to ensure everything runs smoothly — the first transaction, the first report, the first customer interaction. Questions get answered in real time. Issues get resolved immediately.
There's a moment after go-live — the first clean transaction, the first report that finally makes sense. That's when you realize this wasn't a risk. It was relief.
Go-live is just the beginning. You have access to live support specialists, the Solution Center with hundreds of articles and how-tos, on-demand training videos, and Judy — Bravo's AI assistant that answers questions about features, workflows, and best practices instantly.
Our experienced conversion team has migrated stores from every major POS in the industry. We work directly with your previous vendor to ensure every record transfers accurately — customers, inventory, loans, transactions, employees. You don't start from scratch.
The biggest fear when switching POS systems is losing data. Years of customer relationships, transaction history, inventory records, loan portfolios — gone. That doesn't happen with Bravo.
Our conversion team has done this thousands of times. They know the data structures of every system you're coming from. They know where the edge cases hide. And they verify everything before you go live.
Your data moves with you. Your team gets trained. Your questions get answered. That's the Bravo promise.
Switching to Bravo isn't the end of the relationship. It's the start of one. Here's what you get from day one — and every day after.
Real people who know pawn, firearms, and specialty retail. Not a generic help desk reading from a script. They resolve issues quickly and share best practices to help you get more from Bravo.
Ask Judy anything about Bravo — from basic how-tos to advanced features. Instant, accurate answers in multiple languages. Available 24/7 inside your POS. Like having a Bravo expert on your staff.
Hundreds of articles, how-tos, walkthroughs, and FAQs — searchable and always up to date. Hire a new employee? They can self-train. Change accountants? The guides are ready.
Video tutorials covering every feature, every workflow, every product. Beginner and advanced. Watch when it's convenient. Train new hires without scheduling a call.
A centralized hub where you can track your onboarding progress, access materials for each phase, and know exactly where you are in the implementation process. Move at your own pace.
Bravo releases new features and functionality throughout the year. Core upgrades are included with your subscription. Your system stays current. You never fall behind.
"The experience was simple, smooth, and effortless on my end. Bravo did everything for me. The process was very seamless and pretty much effortless — they handled the whole thing."
— Bravo Customer
Dedicated onboarding team. Full data conversion. Training your team can actually use. Support that doesn't disappear after go-live.
1865 Village Center Circle
Las Vegas, NV 89134
888.407.6287
Easy to learn. Easy to use. Easy to switch. There's a reason thousands of small businesses trust Bravo.
