Go live in 30 days

Rapid Implementation

To get you up and running quickly, your Bravo partnership includes end-to-end implementation and onboarding support. Your dedicated team ensures that implementation meets your business management needs and gets you started quickly.

We walk you through each step from project kick-off to go-live, including goal alignment, hardware review, set up, merchant account creation, training sessions, store and regulatory setup, system training, configuration and conversion, and go-live store open and store close calls.

Customized implementation services are also available.

your data done right

Conversions

We've never met a software we couldn't convert. To date, our team of experts has successfully executed hundreds of data conversions from fifteen known formats and vendors including PawnMaster Classic, PawnMaster Ignite, PawnMate, Dazzle, Pawn Soft, SuperPawn, and many more.

Our experienced conversion team works with you and your previous software vendor to ensure your store, customer data, and employee data is converted accurately and on time.

talk to Real people in real time

Ongoing Support

You can feel confident you're getting maximum value from your Bravo solutions. Our team of experienced and highly-knowledgeable Support Specialists is on standby to answer your questions, troubleshoot issues, and provide you with the best practices and technical know-how that help you harness the power of your Bravo solutions.

We're proud to share our key performance metrics:

  • Our Customer Satisfaction Score (CSAT): 95
  • Our Average Answer Rate: 96%
  • Average Response Time: 42 min.
  • Our Average Resolution Time: 26 min.
Testimonials

1300+ Customers
All Around
The World

What our customers say about us is far more important than what we say about ourselves. Check out the stories and learn about the successes of Bravo customers.

Customer Stories
Martin S.
Owner at Premier Jewellery and Loans
via Trustpilot review
“We've gotten epic customer support. Their onboarding team was fantastic. Our region had a few specific laws that they had to custom code to comply with, which they did for free."
Vincent
Patriot Gun and Pawn
‍via Software Advice review
“From the day we first reached out in 2012, Bravo's team has been excellent! They made onboarding an easy & painless process.”
Vito W.
Owner at Granters Pawn
‍via Trustpilot review
“We are six months into switching over to Bravo from a pawn system we had been using for 30 years. I told Bravo’s conversion team that I am more worried about switching pawn software programs than looting and COVID. Fast forward to today and our conversion went smoothly. When we did run into minor issues Bravos technical team was able to handle it quickly. Bravo’s pawn system makes it fun to write loans.”
Dallas A.
Owner at Oxford Pawnshop
via Trustpilot review
“I’ve been a Bravo customer a few years now and I wish I would’ve swapped years ago. The customer service Bravo provides is the best in the industry. Bravo has helped to grow my business on multiple levels. There isn’t a company that comes close to what Bravo can do for your business. Highly recommend!”
FAQ

Frequently Asked Questions

Q
Will I Reach a Live Person When I Call Bravo Support?
A

Yes. Bravo has dozens of in-house employees that make up our incredible Support team, and we continue to expand the team to best support our customers' needs. Our specialists consistently receive four and five star post-call customer reviews and have earned Bravo a Customer Satisfaction Score (CSAT) of 95, well above the industry standard of 76.

With an average answer rate of 96% and an average resolution time of less than 30 mins, you can feel confident that we'll be here to take your call, answer your questions and leave you delighted.

Q
Can Bravo Help Me Order Hardware?
A

Yes. Our knowledgable onboarding and support teams can review your current hardware, determine gaps, share recommended hardware vendors and products, and walk you through the process for ordering hardware through our online hardware portal.

Q
What Types of Customer Training Does Bravo Offer?
A

Bravo offers a variety of training options to fit your needs. We offer hundreds of on-demand support tutorials for customers who prefer self-service learning options, as well as individual and team trainings for those who prefer a more hands-on, white-glove approach.

Our team can train you on how to use navigate the Bravo products, how to use any of the features within the solutions, and how to perform hardware set ups and more.

Q
What Things can Bravo Support Help Me With?
A

Bravo Support is available to help customers with a variety of things including, training, compliance and regulation reviews, store and company configurations, report generation, answering questions about how to use features in your Bravo solutions, and troubleshooting technical issues.

Want more details?
Get The Onboarding Guide
Support Tutorials On Demand!

Browse through a sampling of our support tutorials to learn more about Bravo Platform, to see some of our most valuable features in action, and to check out some of our newest feature releases.