See for yourself why thousands of customers trust Bravo's state-of-the-art point of sale platform.
See for yourself why thousands of customers trust Bravo's state-of-the-art point of sale platform.
To get you up and running quickly, your Bravo partnership includes end-to-end implementation and onboarding support. Your dedicated team ensures that implementation meets your business management needs and gets you started quickly.
We walk you through each step from project kick-off to go-live, including goal alignment, hardware review, set up, merchant account creation, training sessions, store and regulatory setup, system training, configuration and conversion, and go-live store open and store close calls.
Customized implementation services are also available.
We've never met a software we couldn't convert. To date, our team of experts has successfully executed hundreds of data conversions from fifteen known formats and vendors including PawnMaster Classic, PawnMaster Ignite, PawnMate, Dazzle, Pawn Soft, SuperPawn, and many more.
Our experienced conversion team works with you and your previous software vendor to ensure your store, customer data, and employee data is converted accurately and on time.
We provide a variety of training options to help you use all your Bravo solutions to their full potential. Beginner and advanced training sessions, training reviews and refreshers, and firearm solution training are available.
You have the option of live training webinars, as well as self-service, on-demand training videos. Training services are included as part of implementation and available after you go-live.
You can feel confident you're getting maximum value from your Bravo solutions. Our team of experienced and highly-knowledgeable Support Specialists is on standby to answer your questions, troubleshoot issues, and provide you with the best practices and technical know-how that help you harness the power of your Bravo solutions.
We're proud to share our key performance metrics:
Yes. Bravo has dozens of in-house employees that make up our incredible Support team, and we continue to expand the team to best support our customers' needs. Our specialists consistently receive four and five star post-call customer reviews and have earned Bravo a Customer Satisfaction Score (CSAT) of 95, well above the industry standard of 76.
With an average answer rate of 96% and an average resolution time of less than 30 mins, you can feel confident that we'll be here to take your call, answer your questions and leave you delighted.
Yes. Our knowledgable onboarding and support teams can review your current hardware, determine gaps, share recommended hardware vendors and products, and walk you through the process for ordering hardware through our online hardware portal.
Bravo offers a variety of training options to fit your needs. We offer hundreds of on-demand support tutorials for customers who prefer self-service learning options, as well as individual and team trainings for those who prefer a more hands-on, white-glove approach.
Our team can train you on how to use navigate the Bravo products, how to use any of the features within the solutions, and how to perform hardware set ups and more.
Bravo Support is available to help customers with a variety of things including, training, compliance and regulation reviews, store and company configurations, report generation, answering questions about how to use features in your Bravo solutions, and troubleshooting technical issues.
Browse through a sampling of our support tutorials to learn more about Bravo Platform, to see some of our most valuable features in action, and to check out some of our newest feature releases.
1865 Village Center Circle
Las Vegas, NV 89134
888.407.6287
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See for yourself why thousands of customers trust Bravo's state-of-the-art point of sale platform.
