How Gem Pawnbrokers gives teams full loan visibility with Bravo
Gem Pawnbrokers moved from CompuPawn to an enterprise platform that helps more than 130 employees streamline tasks, review loan history, and build custom reports.
“My favorite is the loan history. I love that Bravo makes it easy to see the entire history of the item. It shows if customers have been contacted.”William Avilia, Store Associate
The Challenge
Established in 1947, Gem Pawnbrokers has grown into a high volume New York City pawn operation with more than 130 employees. As a longtime CompuPawn customer, Gem needed a platform built to support enterprise operations.
The Solution
Gem moved to Bravo, giving employees tools to streamline work and contact customers. At the Allerton location, store associate William Avilia uses loan history to review an item's full record and see whether a customer has been contacted.
Ad hoc reporting lets employees customize reports around the information they need instead of working from a fixed view.
A platform that keeps moving
Avilia rated Bravo 10 out of 10. He values frequent updates and says the platform stays current with technology changes, while loan history and reporting give him better visibility into daily work.
What Gem Pawnbrokers uses
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