How A-OK Pawnshop answers 90% of employee questions with Bravo
CEO Bruce Harris chose Bravo to help employees make sound item decisions, learn the system quickly, and deliver the attentive care A-OK Pawnshop values.
“The platform helps my employees by limiting what they give for an item, how much to give, how much not to give, and it answers 90% of their questions.”Bruce Harris, CEO
Experience shaped the decision
A-OK Pawnshop serves Wichita with pawn and retail services as well as tax, financial, and jewelry repair services. Harris brought roughly 30 to 40 years of industry experience to the software decision, having worked with pencil and paper, PawnDex, and other systems.
Guidance employees can use
Bravo helps employees judge how much to offer for an item and provides answers inside the workflow. Harris says the platform addresses 90% of their questions, allowing nearly any employee to operate the system and make informed decisions.
A platform built to last
After five to six years on Bravo, Harris says the move was worth the challenge that comes with any software change. He also trusts Bravo to provide strong service and training for his team.
What A-OK Pawnshop uses
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