Customer Onboarding Project Manager

Customer Onboarding Project Manager

Who We Are

Bravo is leading the way in transforming how specialty retailers run their businesses. We create and provide powerful, easy to use point of sale, compliance, mobile and eCommerce software solutions built specifically for firearms dealers, pawn shops, and specialty retailers. Our all in one platform combines POS, inventory management, eCommerce, and a mobile app designed to streamline daily operations and drive growth for small and medium size businesses.

We are an AI first organization leveraging some of the most powerful AI tech to accelerate innovation, drastically increase employee productivity and provide the most outstanding customer experience possible. We are expanding into new markets, embedding AI across our products and processes, and growing a team that’s passionate about shaping the future of retail technology through the use of AI. We expect all team members to continuously explore and adopt AI solutions that improve performance, creativity, and decision-making in their roles. If you're driven by innovation and excited to be part of a company that's evolving fast, we’d love to hear from you.

The Opportunity

Bravo Store Systems is looking for an exceptional Customer Onboarding Project Manager to join our Customer Support Team. In this role you will be responsible for coordinating the implementation of Bravo’s Software as a Service (SaaS) to small, medium, and enterprise companies. You'll lead the end-to-end onboarding process for Bravo’s SaaS platform, ensuring timely and successful implementation for clients of varying sizes. This role requires strong project management skills, effective cross-functional collaboration, and a customer-centric approach to drive product adoption and satisfaction.

Who You Are

Primary characteristics to be successful in this position include:

• Empathy: Change can be hard and sometimes frustrating. You must be sensitive and have awareness of the challenges that come with the process of transitioning to a new software platform.

• Curiosity: customer, each business is unique, and you will need to be ready to act as a proactive solution agent.

• Motivation: Because change can be difficult, you will need to be enthusiastic, encouraging and understanding to create a successful onboarding experience for all new customers.

‍What You'll Do

• Work in conjunction with otherOnboarding Project Managers to oversee the coordination, implementation, scheduling, and status updating of the Onboarding process.
• Communicate with internal cross-functional teams including Bravo Development, Support, and Sales Team.
• Identify and communicate project risks.
• Actively collaborate to find solutions to challenges that arise.
• Manage day-to-day customer interaction during implementation.
• Set and manage customer expectations.
• Ensure customer has appropriate understanding of expectations, deliverables, dependencies, risks, and progress of implementation.
• Maintain organizations effectiveness and efficiency by defining, delivering, and supporting strategic goals within the implementation phase.
• Help customers build confidence, capabilities and productively handle change.
• Demonstrate a high degree of intellectual curiosity and ability to absorb new concepts quickly.
• Seek to cultivate a positive attitude and collaborative spirit.
• Contribute to onboarding projects, improvements, and innovations.

What You Bring

• Demonstrated proficiency with AI tools and platforms, or a strong willingness to adopt and integrate AI into daily workflows to improve decision making, increase productivity and drive outcomes within your role.

• 1-3 years of project management or customer success experience.  

• Meticulous attention to detail.

• Effective communication with various personalities at all levels of an organization.  

• Work independently with minimal supervision.  

• Have excellent persuasive skills.

• Stellar verbal and written communication skills.  

• Knows how to work with humor and deals well under pressure.  

• Creative solution-based thinking when looking at challenges and roadblocks.

• Strong team-based work ethic  

• Customer advocate who can balance a variety of business and internal communications.  

• Punctual and ready to work when at the time scheduled.

• Coachable and open to discuss on ways to make your role better.

• Adaptable to a fast working and changing environment.

• Reliable in your communication style and follow through

• Comfortable working in a team environment, along-side of other technicians.

• Flexible in dealing with a wide range of customers.

• Knowledgeable in customer service and knowing when to ask for additional assistance.

‍

What We Offer

• Remote-first culture with a flexible work environment

• Competitive compensation, with health, dental & vision insurance

• Generous PTO + paid holidays

• Opportunity to grow with a mission-driven, scaling SaaS company

Ready to Join Bravo? Let's Talk.

• Send your cover letter and resume to our Human Resources team at: hr@bravostoresystems.com.

• Include in your cover letter any relevant experience or enthusiasm you have for working with AI technologies, tools, or data-driven solutions—even if your role is not directly technical. We’re looking for team members who are excited to contribute to our AI-driven future.

• Be prepared to discuss your experience with AI tools and technologies, or interest in and willingness to adopt AI as part of the role at Bravo.  We need team members who are curious, adaptable and strong believers in the role of AI in technology.