Buya 2026

FAQs

How do my customers use the Buya app?

It’s simple:

1. Customer downloads the Buya app.
Buya is available for free in the Apple App Store and Google Play.

2. Customer connects to your store.
Customers find your store through the Buya app and follow it to see your inventory.

3. Customer starts shopping.
Customers can browse items, save favorites, get notifications, and message your store right away.

Can the Buya app be customized for my store?

Yes. The Buya app is branded to your business, and features can be enabled or disabled based on how you operate. Your store, your inventory, your rules.

Do retail customers really need a shopping app?

Yes, because it keeps your store top of mind. Customers who use the Buya app come back more often because they can browse inventory anytime, save items they care about, get notified when favorited items arrive. That turns casual browsing into repeat visits and more completed purchases.

How is Buya different from selling on third-party marketplaces?

Third-party marketplaces own the customer relationship. Buya connects customers directly to your store. Your inventory, your branding, your customers.

Does Buya replace my website?

No, it complements it. Buya can work alongside your website. If you want your exclusive inventory available on the Buya app, you can use Bravo’s company-branded website. This gives customers the easiest way to discover your inventory, follow your store, and come back when they’re ready to buy.

Is the Buya app secure?

Yes. Buya uses secure authentication and encrypted systems, and does not store sensitive customer payment information.

What happens if a customer forgets their login information?

They can reset it quickly using their phone number or email. The process is simple and designed to avoid support calls.

Can customers message my store through the app?

Yes. Customers can message your store directly in the Buya app. The messages are free and eliminate phone calls, hold times, and lost conversations.

Do I need to train customers to use the Buya app?

No. When customers download Buya, the app walks them through how to use it. It’s designed to feel familiar and easy from the first tap.

How do I promote the Buya app to my customers?

We help you. Bravo provides in-store signage and tools to invite customers by text. Sending an invitation is quick and built directly into Bravo.

What if I don’t sell online? Can I still use the Buya app?

Yes. Even without full eCommerce, Buya helps customers discover your store driving foot traffic and repeat business.