Level 1 Technical Support

As the most innovative platform serving the pos industry in retail, pawn, guns, consignment and more, we are proud of our leading point-of-sale software, integrated eCommerce channels, and mobile applications. We are rapidly growing and evolving our strategy with the expansion of new features, new territories, and new positions!

Our mission is to be the catalyst for advancement within the industries we serve. The Core Values of Bravo help us determine that we are on the right path to fulfill our goals by creating an unwavering guide.

We are looking for like-minded people who can join a dynamic team and celebrate our Values: One Team, Delight the Customer, Embrace Change, Own It, Be Bold & Innovate.

About The Gig

  • Answering phone calls, emails, and tickets with exceptional Customer Service
  • Digging in, learning, and troubleshooting all levels of the Bravo systems
  • Displaying empathy to customer’s needs, concerns and challenges
  • Training customers on current Bravo functionality, as well as new features
  • Documenting new solutions for the benefit of our support team, as well as our customers
  • Taking on side projects to expand your opportunities and grow your knowledge of Bravo
  • Taking direction and guidance to better serve yourself, the customer, the company, and the team
  • Communicating with all levels of the support team and ensuring follow-up with the customer
  • Installing printers, scanners, and other hardware devices remotely
  • Calibrating with other technicians to best serve the customer and ensure the best outcomes
  • Completing other duties at the discretion of your Manager

Some Characteristics That Define You

  • Punctual and ready to work when at the time scheduled
  • Coachable and open to discuss on ways to make your role better
  • Adaptable to a fast working and changing environment
  • Reliable in your communication style and follow through
  • Comfortable working in a team environment, along-side of other technicians
  • Flexible in dealing with a wide range of customers
  • Knowledgeable in customer service and knowing when to ask for additional assistance

Must Have Knowledge & Skills

  • 1-2 years customer service experience
  • Detail oriented and organized with a strong desire to achieve results
  • Self-motivated and ability to troubleshoot challenges
  • Team player who can work collaboratively and in the best interest of the team
  • Ability to focus and get work done amid possible distractions and busy times

Nice To Have Knowledge & Skills

  • Bilingual in English/Spanish high desired
  • SaaS or Software experience a plus
  • Zendesk experience a plus

Submit your application

We would love to hear from you. Please fill out the form below, and we will get back to you as soon as possible. Thanks for applying to Bravo!

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