Customer Proof · Multi-StoreHow Bayou Pawn captures 65% of service charges through MobilePawn
Bayou Pawn & Jewelry is a multi-generational family business with three shops in Louisiana, a Bravo customer since 2016. Owner Chase Rainey moved off PawnMaster, turned on MobilePawn, and now most service-charge payments arrive through the app, many of them while the store is closed.
“I know that our redemption ratios have gone up, and I know that I'm getting more payments now because people are able to pay. It's just 'Hey, just pick up your phone, I'm going to send you this link, make the payment right now.'”Chase Rainey, Owner
The Challenge
Bayou Pawn & Jewelry is a multi-generational, multi-store pawn business, so they know their stuff. Owner Chase Rainey recognized that to succeed, the business needed to adapt: inventory had to be online, sales had to happen online, and customers needed a way to pay without driving to the store.
The Solution
Rainey switched all three shops to Bravo's point of sale platform with MobilePawn added in. "Bravo makes it very easy for your employees to take pictures of things, to list it online, to sell it online. Not just for the owners, but for the pawnbrokers and their employees to be trained to do it."
Payments while you were sleeping
The payoff shows up after hours. When a customer gets a reminder that a pawn or layaway is due, they pay from the couch instead of waiting for a trip to the store. A payment made at 9pm on a Sunday is a payment that did not slip toward default.
Next stepSee what Bravo can do for a store like Bayou Pawn & Jewelry. Book a personalized demo or call (725) 525-3535.
Get a free demoSource: verified, customer-approved story published at https://www.bravostoresystems.com/customer-stories/bayou-pawn-jewelry. All figures and quotes appear exactly as published; proof strength: measured customer results. Generated 2026-08-30 from the same approved data file that builds the web story, so this summary cannot drift from the published claims.